How do I troubleshoot an Altivar Process Drive that would not connect to a Ethernet IP network?

Search FAQs

Issue:
Altivar Process Drive connection to Ethernet IP network

Product Line:
Altivar Process Drive (ATV630, ATV930, ATV650, ATV950, ATV660, ATV960, ATV680, ATV980)

Environment:
All serial numbers for Altivar Process Drive

Cause:
N/A

Resolution:

Note: This FAQ goes over some basic checks and troubleshooting tips. For extended troubleshooting please refer to your drives Ethernet IP manual.

Drive Will Not Connect

Card
- Confirm Card Module is installed. The ATV600 drive (only) has integrated Modbus TCP and not Ethernet IP. Option module card must be used.
  - FA314976:https://www.se.com/us/en/faqs/FA314976/
- Only works with Firmware V1.5IExx or above for ATV600 drives only. Should work on any ATV900 drive.
Installation
- Make sure proper Ethernet cable is connected to the appropriate Ethernet serial port.
- Pin Layout - Make sure to use proper pinouts for cables.
  - FA314982:https://www.se.com/ww/en/faqs/FA314982/
- Isolate any electrical interference
  - Use conduits or other isolating materials
  - Separate control and power connections
- Add terminating resistors if the drive is at the end or the last of device in the network.
- Network
  - Check for any duplicate addresses on the network.
  - Check to make sure you have proper configured assemblies
- Programming
  - Check Basic Settings on the drive. Make sure the following is set:
    - IP Assignment Mode
      - Set to Fixed
    - IP Address
    - Subnet Mask
    - Gateway Address

Drive Connects But Will Not Run

Network
- Verify you can read from the drive
- Verify reading and writing to correct Modbus registers
  - Altivar 600 Communication Registers
  - Altivar 900 Communication Registers
Programming on the Drive
- Confirm drive is setup for Network Control
  - Check Command and Reference Menu
    - [Complete settings] [Command and Reference]
      - Important Note!: For ATV600 drives only, the Ethernet IP option is a Communication Module it is not Embedded. When selecting option for Ethernet IP use the option for "Reference Frequency Via Fieldbus Module" [Com. Module] not [Embedded Ethernet]
Troubleshooting
- Check Communication Map
  - [Display] [Communication map]
    - Check Command Channel
    - Command Register
    - Ref Freq Channel
    - Ref Freq
- Disable FDR settings if not using a Faulty Device Replacement.
- Check LEDs on the drive
- The following FAQ describes the LEDs status for Ethernet IP Field-bus for the Altivar Process Drives
  - FA315088:https://www.se.com/ww/en/faqs/FA315088/
Reference attached manuals for further troubleshooting