PME Licensing. How/When to contact the Software Registration Center (SRC)

Environment
Any PME version up to 2020
Licensing

When to contact SRC
Contact SRC in the following scenarios

• SRC Agents can release licenses making it possible to activate the license again on the same server or on a different server.
• They can also raise the return limit (default is 2 per calendar year).
• SRC Agents can help you solve any activation Issue
• SRC contact information is available from help/support menu from the License Manager or Floating License Manager.

What SCR cannot help with?

• SRC Agents cannot troubleshoot licensing issues, please address to the technical support team.
• SRC Agents cannot issue new licenses or trial extensions. If the Trial expires, PME-OrderSupport@se.com can provide an extension upon request.
• SCR Agents cannot release licenses for PME versions 2021 onwards. Please contact PME-OrderSupport@se.com or your local support for help.

How to contact SCR
Link to the Software Registration Centers:
https://www.se.com/ww/sites/corporate/en/support/software-licensing/contact-us

Released for:Schneider Electric South Africa