Power Monitoring Expert - Reports are not working properly - the w3wp.exe service is crashing

Issue
This problem will occur if McAfee antivirus is installed and the Host Intrusion Protection Service is being used.

1. The report tree will load - although it may be very slow to appear if you are running a browser on a client machine.
2. When you go to select a report, or immediately after clicking 'Generate Report' the application will hang - again this is the behavior you will see if running a browser on a client rather than on the server.

In the Windows Application Log on the server, you will likely see the following errors:

#1.

Faulting application name: w3wp.exe, version: 8.5.9600.16384, time stamp: 0x52157ba0
Faulting module name: LMBrickX.dll_unloaded, version: 11.13.1.5, time stamp: 0x57380ea6
Exception code: 0xc0000005
Fault offset: 0x0001ea40
Faulting process id: 0x39c8
Faulting application start time: 0x01d29ce87b03e205
Faulting application path: C:\Windows\SysWOW64\inetsrv\w3wp.exe
Faulting module path: LMBrickX.dll
Report Id: 9e7d9168-08de-11e7-80c6-782bcb57a066
Faulting package full name:
Faulting package-relative application ID:

#2.

Faulting application name: w3wp.exe, version: 8.5.9600.16384, time stamp: 0x52157ba0
Faulting module name: KERNELBASE.dll, version: 6.3.9600.18340, time stamp: 0x5736541b
Exception code: 0xe0434352
Fault offset: 0x00014878
Faulting process id: 0x39c8
Faulting application start time: 0x01d29ce87b03e205
Faulting application path: C:\Windows\SysWOW64\inetsrv\w3wp.exe
Faulting module path: C:\Windows\SYSTEM32\KERNELBASE.dll
Report Id: a17d4cad-08de-11e7-80c6-782bcb57a066
Faulting package full name:
Faulting package-relative application ID:

Product Line

Power Monitoring Expert 8.x

Cause
The cause is an interaction between McAfee and the Schneider Licensing brick. The affected versions of the Licensing brick are:

• PME 8.1 w/LMBrick 1.9.4 (released December 2016)
• PME 8.2 w/LMBrick 1.9.10 (to be released March 31, 2017)

Resolution
There are a couple of workarounds:
Within the McAfee UI
1. Add w3wp.exe to the list of Low-Risk Processes
2. Add w3wp.exe to the exclusion list

(see attached documents for screen caps)

פורסם עבור:שניידר אלקטריק ישראל