Datacenter Software Services Manager

Schneider Electric has an opportunity for a Datacenter Software Services Manager supporting our Secure Power Division.

Location:  Remote within the U.S.

Great people make Schneider Electric a great company. 

What will you do?

The Secure Power team is seeking a dynamic leader to fill the crucial role of Datacenter Software Services Manager. This key position involves overseeing the datacenter software services team, ensuring seamless operations and execution to support our Software Sales team. The primary responsibilities of this role include:

• Managing a dedicated team responsible for quoting, managing, scheduling and executing datacenter software services.
• Building and nurturing relationships with key customers (internal and external) and actively engaging in significant and strategic opportunities.
• Providing valuable feedback to the software line of business to drive offer evolution and address customer needs effectively.
• Overseeing the resolution and escalation process for unsuccessful customer engagements and product issues, ensuring high customer satisfaction.
• Cultivating a high-performance culture with a strong focus on customer satisfaction and success.
• Taking charge of team operations P&L, ensuring financial targets are met.
• Providing support for team members in areas such as compensation, merit, professional development, and career planning.
• Collaborating closely with various teams including Line of Business, Finance, Sales, and Operations to ensure smooth coordination and alignment of goals.
• Managing third-party contractors for contract and performance management, ensuring high-quality service delivery.
• Networking with other Schneider Electric software teams to enhance support for datacenter customers through a wide range of Schneider software platforms.
• Contributing to investment strategies that drive software growth and development.

This role will involve approximately 10-20 percent travel within the North America region and will report directly to the Program Director for Systems Engineering and Software Services. The compensation plan will primarily be based on Core DCIM software sales performance.

What skills and capabilities will make you successful?

• Education: A bachelor's degree in a relevant field such as Computer Science, Engineering, Business Administration, or a related discipline. A master's degree or MBA may be preferred but not mandatory.
• Experience: Significant experience (typically 8-10 years) in software services, data center operations, or related fields, with a proven track record of leadership and team management.
• Leadership Skills: Strong leadership and people management skills, with the ability to lead and motivate a team, drive high performance, and foster a customer-first mindset.
• Customer Engagement: Proven experience in engaging with key customers, understanding their needs, and building strong relationships to drive customer success.
• Strategic Thinking: Demonstrated ability to provide strategic input, contribute to offer evolution, and align software services with customer needs.
• Financial Acumen: Understanding of financial management, including managing team operations P&L and contributing to investment strategies for software growth.
• Cross-Functional Collaboration: Experience in collaborating with various teams such as Line of Business, Finance, Sales, and Operations, demonstrating strong communication and coordination skills.
• Industry Knowledge: Deep understanding of data center operations, software services, and the broader software solutions landscape, with a focus on Schneider Electric offerings.
• Travel Flexibility: Willingness to travel approximately 10-20 percent within the North America region.
• Certifications: Relevant certifications in project management, leadership, or software services management may be advantageous.

What's in it for you?

• Leadership Development: Opportunity to lead and manage a dedicated team, honing leadership and team management skills.
• Strategic Customer Engagement: Involvement in building and nurturing relationships with key customers, engaging in strategic opportunities, and directly impacting customer success.
• Business Impact: Directly contribute to the evolution of software offers and address customer needs, playing a critical role in driving software sales and growth.
• Cross-Functional Collaboration: Collaboration with various teams such as Line of Business, Finance, Sales, and Operations, providing exposure to diverse functions and fostering a broad understanding of organizational operations.
• Financial Management: Responsibility for team operations P&L, providing exposure to financial management and targets.
• Professional Development: Support for team members in areas such as compensation, merit, professional development, and career planning, fostering a culture of learning and growth.
• Networking and Relationship Building: Opportunity to network with other Schneider Electric software teams to enhance support for datacenter customers, expanding professional connections and knowledge.

Who will you report to?

• The role will report to the Program Director, Systems Engineering and Software Services

Let us learn about you! Apply today.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Why us?

At Schneider Electric we're committed to creating a workplace that gives you not just a job but a meaningful purpose in joining our mission to bring energy and efficiency to enable life, progress and sustainability for all.

We believe in empowering our team members to reach their full potential, fostering a sense of ownership in their work.

We embrace inclusion as a fundamental value, ensuring that every voice is heard and valued. We value differences, and welcome people from all walks of life. We believe in equal opportunities for everyone, everywhere.

If you want to be part of a company where your contributions truly matter, where you are empowered to make a difference and where inclusivity is valued, we would love to hear from you.

Discover your Meaningful, Inclusive and Empowered career at Schneider Electric.

€34.2bn global revenue
+12% organic growth
135 000+ employees in 100+ countries
#1 on the Global 100 World’s most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best.

We mirror the diversity of the communities in which we operate and we ‘embrace different’ as one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. This extends to our Candidates and is embedded in our Hiring Practices.

You can find out more about our commitment to Diversity, Equity and Inclusion here and our DEI Policy here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.