On Site IT Support Intern - Schneider Digital

Great people make Schneider Electric a great company!

At Schneider, we believe access to energy and digital is a fundamental human right. We empower all to make the most of their energy and resources, ensuring Life Is On everywhere, for everyone, at every moment.

We are committed to unleashing the infinite possibilities of an open, global, innovative community passionate about our Meaningful Purpose, Inclusive and Empowered values.

Your Mission:

The best way to learn is by doing. Develop your skills and acquire valuable experience in a fast-paced, challenging and results-driven global organisation.

We’re seeking an On-Site IT Support Intern – Schneider Digital- based in Lagos, Nigeria. He/she will be responsible for supporting Schneider Electric Workplace and infrastructure Equipment (including network-related ones) physically on-location at Schneider Electric facilities, including but not limited to:

Workplace equipment on-site services:

• Desk-side support.
• Hardware break and fix.
• Warranty Management (vendor and third-party contract management).
• IMACD (Installation, Move, Add, Change, and Disposal Services).
• Hardware and Software Asset tracking.
• Stock level Management
• Non-Catalogued Onsite Services (Non-Standard Service Requests).

Infrastructure Equipment on-site services:

• Eyes and Hand Support to the server and network administrator.
• Escort Services to external suppliers.
• Non-Catalogued Onsite Services (Non-Standard Service Requests).
• Level 1 support/responsibility to IT infrastructure

Your Role – Magic happens when you bring great people together!

• Provides Desk Side support services to end users when incidents cannot be resolved remotely through the Service Desk.
• Provides HW Break & Fix support services to end users when hardware incidents need a replacement of a defective whole unit by an equivalent one.
• Provides Asset Tracking services for Schneider workplace equipment. Assure CMDB is updated to reflect required, accurate data for new equipment deployments, equipment reassignment, equipment returns, etc.
• Provides Eyes & Hand support to operate technical task requests on infrastructure equipment and under the control of the remote administration team.
• Deploy and manage non-network attached printers, storage devices and miscellaneous peripherals.
• Provide physical on-site and/or remote support services for end users in remote locations.
• Provide on-site support for any activities for server maintenance upgrades.
• Provide L1 support for audio/ visual equipment.
• Provide technical support for special events such as annual meetings, Board meetings, and training sessions for internal/external end users.
• Perform and support hardware and software IMACDs, reinstallations, updates and downloads for desktops, laptops, SmartPhones/Tablets and other mutually agreed and defined devices.
• Coordinate with external vendors for service to location infrastructure components.
• Provide installation/relocation/disposal of network printers.
• Provide a secure location for storage of on-site tapes.

#LI-BB1 

• Innovative and creative.
• A minimum of 6 months of end-user support experience in different platforms.
• A recent graduate 2021 - 2022 academic year in computer science or IT.
• Must have completed the NYSC program.
• Ability to work flexible hours depends on need.
• The successful candidate needs to be continually learning the latest platforms and technology tools.
• Overall technical understanding of all IT platforms and services (e.g. networking, hardware, web development, app development, cloud computing, etc.).
• Excellent verbal and written communication skills.
• Excellent research, analytical, and problem-solving skills.

Why us?

You can look forward to growing your career in a dynamic workplace with significant personal responsibility and attractive development opportunities:

• Buddy/mentor - who will help you to find yourself in our company smoothly.
• Training tailored to your needs/experience.
• Relaxed, fun, and engaging environment – we’re not just about business: volunteering, different projects, and integration events.
• Experience in being part of the Schneider-Electric Africa expansion plans.
• Growth opportunities to develop technical and non-technical skills.

Please submit an online application to be considered for any position with us. This position will be posted until filled.

You know about us, so let us learn about you! Apply today.

#LI-BB1